2021-07-23The Competition and Consumer Protection Commission (CCPC) is a statutory body under Ministry of Commerce Trade and Industry. The CCPC was established under the Competition and Consumer Protection Act No. 24 of 2010 of the Laws of Zambia.
Its Mission statement is to safeguard and promote a competitive business environment and enhance consumer welfare by prohibiting anti-competitive and unfair trading practices in Zambia.
In order to align its operations to good governance practices, the CCPC wishes to recruit for the following post:
POSITION: CALL CENTRE ASSISTANT - LUSAKA (1)
DIRECTORATE: CONSUMER PROTECTION
REPORTS TO: PROVINCIAL INVESTIGATOR – LUSAKA PROVINCE
1. Answering phone calls from consumers professionally and responding to customer inquiries and complaints timely.
2. Undertakes effectively the receipt and processing of competition and consumer complaints using the telephone/mobile phones/WhatsApp in order to facilitate investigations.
3. Researching required information using available resources in order to give accurate feedback to consumers.
4. Handling and resolving consumer complaints.
5. Providing consumers with information on the organization’s services.
6. Identifying and escalating complicated cases to management.
7. Following up on consumer calls where required.
8. Recording details of comments, inquiries, complaints, and actions taken.
9. Weekly submission of returns to Provincial Investigator-Lusaka Province
10. Any other duties as assigned by superior
Qualifications and skills
1. Full Grade 12 Certificate or equivalent;
2. Diploma in Front Office Management or equivalent;
3. Self-starter with demonstrable stable, sober, mature disposition;
4. Excellent computer skills (MS Word, Excel, Power Point etc.);
5. Integrity, confidentiality, initiative, active listener, negotiating skills and interpersonal skills;
6. Team player, committed, motivated, problem solving and pays attention to detail.
Eligible candidates are encouraged to apply to:
The Director Human Resource and Administration
Competition and Consumer Protection Commission
4th Floor, Main Post Office
P O Box 34919
The closing date is Friday, 6th August 2021
Namukolo M. Kasumpa
REF: CALL FOR STAKEHOLDER VIEWS ON THE PROPOSED MERGER INVOLVING HUAXIN (HAINAN) INVESTMENT COMPANY LIMITED AND LAFARGE ZAMBIA PLC
The Competition and Consumer Protection Commission (“Commission”) is calling for stakeholder views on the proposed merger involving Huaxin (Hainan) Investment Company Limited (“Huaxin” or the “Acquirer”) and Lafarge Zambia Plc (“Lafarge” or the “Target”).
Huaxin is a limited liability company incorporated in the People’s Republic of China. Lafarge is a public limited company, incorporated under the laws of Zambia and listed on Lusaka Stock Exchange.
The transaction is such that, Huaxin is purchasing 50.10% and 24.90% shares in Lafarge from Pan African Cement Limited and Financière Lafarge SAS respectively. This will culminate in the acquisition by Huaxin of 75% shares in Lafarge.
Therefore in light of the above, all stakeholders with information on the proposed transaction may contact the undersigned or Mrs. Naomi Fulaza – Director of Mergers and Monopolies on telephone; 0211222787/ 222775 or via email to email@example.com.
Mr. Chilufya Sampa
Zambia, New Zealand Win ICPEN Award on Consumer Protection in the Digital Era
2021-06-29Zambia and New Zealand have won this year’s 2nd category of the International Consumer Protection and Enforcement Network (ICPEN) award which focused on the submission of success stories by ICPEN member countries on “Financial Consumer Protection in the Digital Era.”
The three nominees under the named category were the Competition and Consumer Protection Commission (CCPC) Zambia, Ireland and New Zealand respectively.
During the competition, CCPC virtually presented on the campaign it conducted among 50 schools through the creation of posters which were targeted towards the rural population, financial service providers and financial sector regulators with the aim of enhancing financial inclusion and capability in the rural areas of Zambia under the Rural Finance Expansion Program (RUFEP).
The posters distributed conveyed tips of messages on full disclosure of financial services, privacy of consumer financial data, financial consumer redress, use of financial products/services, cybercrimes and cyber security as well as awareness on online transactions.
The poster competition and other interventions collectively increased financial consumer awareness especially among rural citizens with evaluations done indicating that;
▪ 98% of the respondents were aware of digital financial services and products.
▪ 80% felt empowered to make digital financial decisions resulting from the acquisition of information on financial consumer protection in the digital era.
80% indicated that they shared information on financial consumer protection in digital era
▪ 75% indicated that they shared with more than five (5) people.
▪ 56% of the respondents indicated that they became aware about redress and escalation processes related to digital financial products and services.
▪ 68% of the respondents indicated that after the initiative they made use of mobile money while;
▪ 20% indicated that they made use of digital financial services in the banking, insurance and pensions sectors.
The award was during the ICPEN annual conference under the Canadian Presidency which was conducted virtually from 23rd to 24th June 2021. This shows increased confidence in Zambia’s initiatives with regards to financial education by members of the ICPEN community. The ICPEN awards are held once annually and were introduced during the Zambian Presidency in 2018-2019. The awards are meant to acknowledge and celebrate the different initiatives and interventions by member countries in various areas of interest with regards to consumer protection.
CCPC’s Message of Condolences on the Passing of Zambia’s First Republican President
2021-06-18The Board, Management and Staff of the Competition and Consumer Protection Commission (CCPC) wish to extend their heartfelt condolences to the Kaunda family and all Zambians on the passing of Zambia’s founding father and 1st Republican President, His Excellency Dr. Kenneth David Kaunda, who passed away on 17th June 2021 after a short illness.
As we celebrate the life of Dr. Kaunda, we recognize his contribution to the independence struggle, not only of Zambia, but Southern Africa and Africa as a whole. He believed that Zambia would not truly be independent if its neighbours were not, and with this resolve he fought for freedom, love and peace. He shall be greatly missed but we are strengthened by the fact that he was a God fearing man and he rests with our Father in heaven.Dr. Kaunda said, “I believe that man must be the servant of a vision which is bigger than himself, that his path is illumined by God’s revelation and that when he shows love towards his fellow men, he is sharing the very life of God;who is love.
We believe that these were his convictions and he lived up to them. We too, would do well to emulate and live by such a great resolve in our individual lives. Only then will we truly remain ONE ZAMBIA, ONE NATION. May the Soul of our gallant father Rest in Peace.
Mr. Chilufya Sampa
CALL FOR COMMENTS
The Commission is currently working on a paper titled “Consumer Financial Education Strategies on How to Identify and Combat Online Scams”. This paper seeks to highlight and share some important information to consumers on online scams and how to identify them pursuant to the Competition and Consumer Protection Act. In view of the above, the Commission seeks your comments/input on the same. Therefore, kindly download the said paper from the url provided. https://www.ccpc.org.zm/media/guide/Consumer-Financial-Education-Strategies-On-How-To-Identify-And-Combat-Online-Scams.pdf
Google Play Store to require app providers to provide consumers with detailed information regarding data collection and use following growing international pressure
2021-05-20Following international intervention by consumer protection agencies from 27 countries that are members of the International Consumer Protection and Enforcement Network (ICPEN), Google announced that app providers will be required to indicate on the Google Play Store what personal data each app keeps and potentially shares about its users. This follows an open letter from ICPEN to digital businesses in 2018, followed by a letter from the group of 27 agencies to both Apple and Google in 2019 pressuring them to make the requested changes.1 This joint action was endorsed by Global Privacy Enforcement Network (GPEN).
With this update to the Google Play Store these ICPEN members have successfully managed to get the two biggest app stores to provide consumers with clear and comprehensive information enabling consumers to compare and choose apps based on how they use personal data.
Google is planning to roll this feature out in phases and will make this mandatory for all apps from 2022 onward. Apple already made similar changes in 2020. You can read more about this here.
This joint initiative highlights the importance of international collaboration to ensure consumers are safeguarded in a world where they are spending an increasing amount of time online where they interact with multiple apps daily.
The Consumer Authority of Norway, The UK Competition and Markets Authority and The Netherlands Authority for Consumers and Markets lead this joint action. You can find their statements below.
The Consumer Authority of Norway: Google will improve information on how apps collect and use personal data
The Netherlands Authority for Consumers and Markets: Google to require providers to add information about data use to apps in its app store
“In a world where borders between nations are no longer a potential barrier to misconduct, international cooperation and collaboration are fundamental in consumer protection. Ensuring consumers are provided with clear and straightforward language regarding the personal data an app both collects and uses, is important for consumers to make informed decisions before downloading any app.”
-Josephine A.L. Palumbo, President, ICPEN
“We applaud our counterparts in achieving this impactful result organized by 27 ICPEN members, and appreciate the opportunity to participate in the compliance action - a first for inter-network collaboration in the privacy and consumer protection domains. Such collaborative actions in these increasingly intersecting regulatory spheres provide a more holistic and complementary protection to global citizens for both their consumer interests and privacy rights.” -OPC-Canada, UK-ICO, PCPD-HK, PPA-Israel – GPEN Committee Members Listed . . .
• ICPEN is an organization of more than 65 consumer protection agencies from around the world working together to combat fraudulent, deceptive and unfair trading practices. • GPEN is a group of privacy regulators whose mission is to improve cooperation in enforcement of cross-border laws affecting privacy.
• This action against Google follows an international intervention by ICPEN members in 2020 where Apple agreed to indicate on its App Store what personal data each app uses. See more detail here.