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Ministry of Commerce trade and Industry

News Article

BUSINESS OWNERS WARNED TO AVOID DECEPTIVE DEALS - PRESS STATEMENT

2024-11-29

The Competition and Consumer Protection Commission (CCPC) warns traders and service providers to comply with the provisions of the Competition and Consumer Protection Act of 2010, No. 24 of 2010 as amended (“the Act”) while  offering Black Friday deals, ensuring adherence to fair trading practices.

The Commission wishes to alert the public that previous Black Friday sales and promotions have been marred by several consumer related concerns. These include disclaimers aimed at avoiding liability, misleading promotional deals, hidden charges, unfair terms, fake discounts, as well as the sale of defective and expired products. CCPC has noted with concern the deceptive practices employed by certain traders to exploit unsuspecting consumers. These traders entice customers with seemingly attractive promotions, creating the illusion of special reduced prices to lure them into purchasing goods or services. 

CCPC cautions traders engaging in deceptive practices that those found culpable will face stringent legal action. Such measures are aimed at safeguarding consumer rights and fostering a fair and transparent trading environment. As Black Friday approaches, CCPC advises consumers to exercise caution when participating in sales and promotions to avoid falling victim to unfair trading practices.

CCPC further urges consumers to obtain and safeguard their proof of purchase, such as receipts, warranties, and guarantees, as these documents are essential for redress and investigations in cases of disputes. 

Additionally in 2023, CCPC received over 45 complaints related to alternative energy products, including no-refund disclaimers, defective goods, and misleading information about solar pack voltage capabilities. CCPC is urging traders to provide accurate product details and ensure goods are in proper condition to help consumers make informed decisions. 

CCPC also wishes to expresses concern over reports of some businesses submitting false information to the Payroll Management and Establishment Control (PMEC), resulting in illegal deductions from civil servants’ salaries, and is taking steps to address these violations under the Act. 

CCPC encourages consumers to file their complaints promptly via the toll-free line 5678, WhatsApp at 0975 873988, email: complaints@ccpc.org.zm or Facebook for swift resolution.

Florence M. Zaza

Florence M. Zaza

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