CCPC Investigates Extra 24 Limited

2020-07-09

The Competition and Consumer Protection Commission (CCPC) wishes to inform the general public in accordance with Section 5(d) and 5(f) of the Competition and Consumer Protection Act No. 24 of 2010 (“the Act”), that Extra 24 Limited, a company dealing in supply of building materials is under investigation, for misleading representations and non-provision of services with reasonable care and skill and within a reasonable time, which conduct appears to be in violation of Section 46(1) as read together with Section 45(a) and Section 45(b); and Section 49(5) of the Act.

This follows numerous complaints received by the Commission from consumers alleging that Extra 24 Limited has been failing to deliver building materials on agreed dates despite receiving payment for the materials and their delivery. Notices of Investigation have since been issued against Extra 24 Limited, but to no avail.

The Commission is thus informing Extra 24 Limited to avail themselves at the Commission offices on or before 15th July, 2020 with appropriate responses to the said allegations as specified in the Notices of Investigations sent. The Commission would further like to bring to the attention of Extra 24 Limited that non-response is a prosecutable offence under Section 55(4) of the Act. In view of this, the Commission wishes to advise the general public to be cautious as they deal with Extra 24 Limited.

The Commission further encourages members of the public who may have similar complaints or information pertaining to the above mentioned investigations, to contact the Commission by calling the toll-free line 5678, lodge a complaint through our website: www.ccpc.org.zm or visit our office on the 4th Floor, Main Post Office Building, Cairo Road, Lusaka

Naomi Fulaza

Naomi Fulaza