5678 (TollFree)

    Or +260 211 232 657
    Or +260 211 222 787

    About CCPC

    The Competition and Consumer Protection Commission (CCPC) is a statutory body established with a unique dual mandate to protect the competition process in the Zambian Economy and also to protect consumers.
    The CCPC was established in 1997 under the name Zambia Competition Commission (ZCC). The name was then changed in 2010 to Competition and Consumer Protection Commission (CCPC) following the enactment of the new Act called the Competition and Consumer Protection Act (CCPA) No. 24 of 2010 and repeal of the old Act.

    Mission

    “To safeguard and promote a competitive business environment and enhance consumer welfare by prohibiting anti-competitive and unfair trading practices in Zambia”

    Vision

    “A vibrant and dynamic protector of competitive markets and consumer welfare in Zambia”
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    Our Mandate

    The mandate of the Commission cuts across all economic sectors. CCPC regulates the Zambian economy to avoid restrictive business practices, abuse of dominant position of market power, anti-competitive mergers and acquisitions and cartels as these erode consumer welfare. The Commission is also mandated to enhance consumer welfare.

    In general terms therefore, the principle aim of the Commission is to safeguard competition and ensure consumer protection.

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    Our Objectives

    The key objectives of the Commission are:
    • To promote a culture of competition for a sustained economic growth and wealth creation.
    • To protect and enhance consumer welfare in the economy for the benefit of all Zambians.

    Organisational Values

    In the discharge of functions, the Commission has committed to be guided by a set of organizational values. These values will influence how it discharges its functions, including its investigations, public outreach and stakeholder engagement. These values will, additionally serve to guide the conduct of the Board and Staff.

    1. Professional – We act in a skilled and diligent manner, exhibiting good judgment and polite behaviour.
    2. Integrity – We act fairly, ethically and transparently in all we do.
    3. Respect– We respect and value all our stakeholders.
    4. Excellence– We use our energy, skills and resources to deliver the best service.
    5. Responsive – We proactively engage with all our stakeholders and respond in a timely manner.
    6. Transparency – We are accountable and respect due process.
    • Fixing of prices among competitors
    • Division of markets by allocating customers, suppliers or territories
    • Setting of production volume/output
    • Collusive tendering or bid rigging
    Review, Investigate And Assess Abuse Of Dominance Conducts Which Takes The Form Of:
    • Applying dissimilar conditions to equivalent transactions with other trading parties
    • Denying any person access to an essential facility
    • Predatory pricing of goods and services
    • Excessive pricing of goods and services
    • Imposing unfair trading conditions such as exclusive dealing and tying/bundling of products and services
    Review, Assess And Investigate Mergers
    • Sale or lease of assets of an enterprise to an independent enterprise
    • Amalgamation or combination of independent enterprises
    • Occurrence of a joint venture that involves two or more independent enterprises
    Ensuring That Consumers Are Protected From Unfair Trading Practices
    • Investigating and analysing consumer rights violations as stipulated in that Act
    • Educating and sensitising the public on consumer protection provisions in the Act as well as their rights as enshrined in other various pieces of legislation
    • Carrying out advocacy between the business entities and the consumers and mediating between them

    Get In Touch

    Competition & Consumer Protection
    Commission
    4th Floor Main Post Office Building
    P.O Box 34919
    Lusaka

    +260 211 232657/222787

    5678 Toll Free

    Copyright © 2018 Competition & Consumer Protection Commission. All Rights Reserved.