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    CCPC Cautions Public over erroneous Mobile Transactions.

    The Competition and Consumer Protection Commission (CCPC) wishes to advise consumers of their obligation to ensure that they use correct information when they transact using mobile money platforms to avoid inconveniences.

    The Commission has been receiving numerous complaints from members of the public arising from delays in reversals of transactions, where a consumer uses wrong details of the receiver of the cash transfer/transaction.

    It is important to note that the responsibility to double check details of any transaction before remitting to the mobile money platform as per agreed terms and conditions solely lies on the consumers.

    Consumers may wish to note that using wrong information may result in inconveniences during the reversal process and in the worst-case scenario, consumers may end up losing their money altogether.

    Therefore, it is in this regard, that the Commission is calling upon consumers to uphold their obligations and responsibilities by reading and understanding the information provided when engaging into any digital transaction.

    Further, the Commission reiterates its commitment to ensuring that all consumers are protected in all sectors of the economy. However, it is also imperative that consumers pay attention to the details as they transact.

    Finally, the Commission wishes to appeal to Mobile Service Operators to enhance the process of resolving the aforementioned cases.

    Issued By:

    Namukolo M. Kasumpa

    Senior Public Relations Officer

    UPDATE ON CEMENT CARTEL INVESTIGATION

    The Competition and Consumer Protection Commission (CCPC) has continued to receive complaints and queries from members of the general public on suspected cartelistic conduct in the cement sector relating to alleged price fixing conduct by some players in the sector.

    To this effect, the Commission would like to update the general public that it has continued investigations of the suspected cartel conduct against Lafarge Zambia PLC, Dangote Cement Zambia Limited, Zambezi Portland Cement Limited and Mpande Limestone Limited.

    The Commission interviewed Mr. Jimmy Khan (Chief Executive Officer – Lafarge Zambia PLC); Mr. Chooye Hamusankwa (Sales and Marketing Director – Lafarge Zambia PLC); and, Mr. Ahmed Khalifa (Chief Financial Officer – Lafarge Zambia PLC) on 21st September 2020.The Commission also interviewed Mr. Liu Liang (Sales Director – Mpande Limestone); Mr. Li Anjun (Chief Financial Officer – Mpande Limestone); and, Mr. Mangiza Phiri (Former Sales Director – Lafarge Zambia PLC) on 25th September 2020.

    The Commission has also met with Mr Aghostinho Henriques (Chief Executive Officer – Dangote Cement Zambia Limited) on 3rd June 2020, 6th June 2020 and 3rd July 2020.

    The Commission shall undertake more interviews with persons and enterprises of interest and will continue to employ its robust investigative techniques in order to fully determine the case.

    Further, the Commission would like to urge members of the general public who may have information on any cartelist conduct that may be occurring in any sector of the economy to contact the Commission on the same.

    The Commission will continue to update members of the general public of any further developments in the investigation and the conclusion thereof.

    Issued by

    Luyamba Mpamba Kapembwa (Mrs)

    Director Restrictive Business Practices

    STATEMENT ON THE REMOVAL OF EXPORT DUTY ON LEATHER.

    The Competition and Consumer Protection Commission (CCPC) is excited to note the announcement made by the Minister of Finance Dr. Bwalya Ngandu in his 2021 budget pronouncements on the complete removal of export duty on raw Crocodile skin as part of the measures to support the economy amid the global Covid-19 pandemic. It is expected that the removal of taxes on export of Crocodile skin is going to increase returns on the export of leather products as well as increase the competitiveness of Zambian Crocodile skins on the international market.

    The removal of the export duties of Crocodile skin exports is in line with some of the recommendations the Competition and Consumer Protection Commission made in its study report which focused on the Zambians Leather Value chain. The Leather Value Chain Study was undertaken due to be immense potential the sector has and hence an understanding of the market structure, what stifled effective competition and how Government interventions shaped incentives for firms to compete and invest in the leather industry was paramount.

    While the removal of the export duty on Crocodile skin export is a positive step, the sector remains subdued with other problems that equally require urgent attention. These include poor hide aggregation along the value chain due to poor hide harvest practices and restrictions of animal movements in order to curb animal diseases among others with approximately K26.4million to K35.2 million per year worth of hides failing to enter the formal market and hence going to waste.

    Other challenges noted include failure by farmers to obtain value from their animal by products such as leather and offal’s which often farmers are made to believe are or little or no value by the system.

    Discrimination and exclusive contracting from the tanning stage to leather product making was also noted with a potential to derail growth of small-scale leather product manufacturers.

    While the Commission is actively looking into matters within its mandate that are affecting the leather value chain, it would like to call on other stakeholders to emulate the Ministry of Finance that has come forth with practical proposals to assist the sector. Correctly harnessed, the leather sector has a huge potential to reduce the leather and leather product import bill, facilitate rural industrialisation and accelerate the growth of leather and leather product cottage industry in Zambia.

    While the export duty removal is a relief, the Commission would like to encourage the crocodile skin growers to consider the promotion and making of other products within their sector such as crocodile meat and crocodile oils. These will provide an alternative source for government taxation and a solid bases to duty waivers in the future on crocodile skins export.

    The Commission would like to further encourage the sector to grow local capacity to process crocodile skins and add further value to their products in line with the country’s Industralisation Strategy.

    Issued by

    Namukolo Kasumpa

    Senior Public Relations Officer

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    CALL FOR APPLICATIONS FOR THE POST OF DIRECTOR (P5) OF THE COMESA COMPETITION COMMISSION

    Kindly download application form, for the adverted COMESA job from the link below.
    Application form and Job description

    CCPC Concerned By Imposed Sale of Face Masks In Schools

    The Competition and Consumer Protection Commission (CCPC) would like to advise some schools in the country to desist from imposing the purchase of identical face masks on pupils at the school as the practice is unfair and goes against the Competition and Consumer Protection Act (CCPA) No.24 of 2010.

    The Commission has noted with concern that such practices erode consumer welfare as they limit consumers’ choices and appears to tie students’ and pupil’s retention in these schools to the purchasing of the face masks.

    In view of the foregoing, the Commission would like to remind the schools that the use of face masks is meant for the protection of individuals against contracting the Coronavirus and should not be used as a money-making venture.

    Therefore, the Commission wishes to warn all the schools that such unfair trading practices are punishable by law and any school that shall be found guilty will be liable to pay the Commission a fine not exceeding ten (10) percent of its annual turnover.

    Further, the Commission is calling on all schools to allow pupils to purchase affordable face masks from sources of their preference to avoid contravening with the Law.

    Issued by

    Namukolo Kasumpa

    Senior Public Relations Officer

    UPDATED Product Recall of Liqui Fruit Red Grape Still 330ml Cans

    On 8th September, 2020, the COMESA Competition Commission (the “Commission”) issued a warning notice to the public pursuant to Article 30 (1)(b) of the COMESA Competition Regulations (‘the Regulations’) relating to the recall of Liqui Fruit Red Grape still 330ml Cans by Pioneer Foods.

    The Commission wishes to inform the public that further investigations by Pioneer Foods made public on 10th September, 2020 have revealed that the Liqui Fruit Red Grape still 330ml Cans does not contain pieces of glass as previously reported.

    The product instead contains Potassium Bitartrate crystals, a natural occurring substance in products made from grapes such as grape juice and wine. Further that crystallisation occurs under certain conditions such as low temperatures and in this case occurred

    post-processing and canning. The recall of the affected product still remains in place. The details of the affected product are as follows:

    • Pioneer Foods Product Code 27327
    • Outer Case Barcode 6001240225615
    • Shrink Pack Barcode 6001240225608
    • Single Unit Barcode 6001240225592
    • (printed on side of can)
    • Date Coding BB 01.04.2021 C TIME and BB 02.04.2021 C TIME

    The sample picture of the product is as shown below. Find the Notice on the Commission's Website

    CCPC Cautions Public on Consumption of Liqui Fruit Red Grape Products

    The Competition and Consumer Protection Commission (CCPC) has received a cautionary notice from the COMESA Competition Commission (CCC) warning the general public against consuming Liqui Fruit Red Grape products from South Africa that are alleged to contain small shards of glass.

    This warning comes after Pioneer Foods, the manufactures of Liqui Fruit Grape products ordered the recalling of the affected batch of 330 ml cans of Liqui Fruit Red Grape products from the market.

    In its ongoing investigations, Pioneer Foods identified a single batch of Liqui Fruit Grape products with specified brands and codes, which include; Pioneer Foods Product code 27327, Outer Case Barcode 6001240225615, Shrink Pack Barcode 6001240225608, Single Unit Barcode 6001240225592 and best before dates of 1st and 2nd April, 2021 respectively.

    In view of the foregoing, the Commission would like to urge consumers to exercise caution by ensuring that they look out for the affected Liqui Fruit Red Grape products and avoid consumption for the good of their health and safety.

    Further, the Commission hereby directs all importers, distributors, traders, wholesalers and retailers to remove and surrender to the nearest Public Health office of every Council all affected Liqui Fruit Red Grape Products with immediate effect.

    Issued by

    Namukolo Kasumpa

    Senior Public Relations Officer

    CCPC Now Open to General Public

    The Competition and Consumer Protection Commission (CCPC) wishesto informthe general public that it has restorednormaloperations at its Head Office followingthe completion of the fourteen (14) days suspension of direct interface with its clients.

    The suspension which took effect from 6thto 21st August,2020 was a preventive and control measure of the Coronavirusduring whichtwo (2) Covid-19 positive cases were recorded.

    Therefore, members of the general public who endeavorto visit the Head Office are hereby reminded to wear masks and follow all health guidelines as advised.

    Further, the Commission isurging the general public to use the preferredelectronic platforms such as theWhatsApp andToll-FreeLine on 0975-873988 and 5678respectively. Consumers can also engage the Commissionthrough the emailzcomp@ccpc.org.zmas well as Facebook and Twitter by visiting “The Competition and Consumer Protection Commission-Zambia” pages.

    The Commission remains committed in thefight againstthe spread of the Coronavirus by ensuringthat theinteractionswith clients are conducted instrict adherence to the stipulated health guidelines as provided by the Ministry of Health (MoH).

    Issued by Senior Public Relations Officer Namukolo Kasumpa

    CCPC Introduces WhatsApp Number for Complaint Lodging/Queries

    The Competition and Consumer Protection Commission (CCPC) has introduced a WhatsApp line as a supplementary communication channel to its toll-free line, corporate email, facebook and twitter platforms.

    The introduced WhatsApp line 0975-873988 increases the number of platforms that the Commission uses to interact with consumers, stakeholders and the general public.

    We are hopeful that the introduction of the WhatsApp line will provide our clients with alternative access to the various Commission services that include complaint lodgement, inquiries and filing of mergers and notifications.

    The public is therefore urged to take advantage of this platform for accessing the Commission.

    Issued by
    Senior Public Relations Officer
    Namukolo Kasumpa

    Seeking Redress after Cancellation of Events Due to Covid-19

    The Competition and Consumer Protection Commission (CCPC) helps consumers exercise their right to redress as provided for under Section 49 (7) (a) of the Competition and Consumer Protection Act (CCPA) No.24 of 2010.

    In this light, the Commission takes cognizance of the fact that there are numerous events that have resulted in cancellation during the period of the Covid-19 pandemic.

    Thus, the Commission wishes to remind the business community that consumers have the right to refund in circumstances when the cancellation is not due to no fault of their own.

    The Commission is also alive to the fact that the pandemic and the measures put in place by the Government of the Republic of Zambia to address it, are not in the control of the Enterprises. Should an event be covered by terms and conditions that deal with instances of Force Majeure, those terms and conditions prevail.

    The Commission would like to state that during the Covid-19 period, all business enterprises have an obligation to refund consumers when the service paid for has not been given.

    However, we also advise consumers to give enterprises reasonable indulgent time within which to settle their refunds as these times are unprecedented and the effect is felt by all.

    Enterprises are encouraged to be innovative in providing consumers alternatives to the services paid for, e.g. vouchers (with sufficient time within which a consumer can make a claim), postponement to mutually acceptable dates, etc. However, the consumer has the discretion to opt for a refund should the alternative not suffice.

    In dealing with the question of whether a full refund should be available, several factors are to be considered, including when the event was scheduled to take place. These factors would determine the amount of costs incurred by the enterprise.

    It must be emphasized that even in such situations, equity demands that the weaker party in any agreement should not be left out without adequate redress. Prudence should therefore be employed, accordingly.

    Issued by Public Relations Officer Rainford Mutabi

    SCHEDULE OF TECHNICAL COMMITTEE (TC) MEETINGS AND BOARD FOR ADJUDICATION OF CASES

    MONTH NAME OF MEETING DATE OF MEETING PAPERS TO BE SENT BY
    May 124th Technical Committee Meeting 15th May, 2020 7th May, 2020
    June 125th Technical Committee Meeting 4th June, 2020 15th May, 2020
    44th Board for Adjudication of Cases 22nd June, 2020 9th June, 2020

    Please note that dates are subject to change without notice. For any clarification on the meetings or confirmation of the meeting dates, please get in touch with the Commission.

    Warning Against Display of False or Misleading Prices

    The Competition and Consumer Protection Commission (CCPC) has instigated investigations against companies that are displaying misleading prices with intent to exploit consumers.

    This comes after the Commission received complaints from the general public that some business outlets along Freedom Way of Lusaka’s Central Business District (CBD) are displaying lower prices in a bid to attract customers and overcharging them at the point of purchase.

    In this light, the Commission is warning all business outlets that such practice is unlawful and prohibited as provided for under the Competition and Consumer Protection Act (CCPA) No. 24 of 2010 specifically Sections 47 and 51 which addresses issues relating to false or misleading representations and overpricing of goods and services respectively.

    We wish to state that we shall impose necessary sanctions on all erring business outlets in accordance with the provisions in the law

    To this effect, the Commission has instituted investigations in the matter to ensure that all perpetrators of such unfair trading practices are identified and punished accordingly.

    Further, the Commission urges consumers and the public to report all business outlets who are found not to comply with the law by calling the Commission on the toll-free line 5678.

    Issued by Rainford Mutabi Public Relations Officer

    Beware of False Online and Mobile Banking Agents

    The Competition and Consumer Protection Commission (CCPC) would like to warn the general public to be cautious of suspected false online banking agents masquerading as employees for various banking institutions in the country to steal from unsuspecting consumers in the wake of COVID-19.

    This comes after the Commission received complaints from the general public who allege to have been victimized by unscrupulous individuals claiming to be bank agents soliciting for personal banking details from unsuspecting consumers in order to hack into their system and steal money. CCPC Director Consumer Protection Brian Lingela has issued the warning observing that with the use of online and mobile banking services in view of the COVID 19 outbreak that has necessitated the use of online and mobile banking services, consumers of such services were now at risk of being attacked by fraudsters posing as online commercial bank agents to extort money.

    “We have noticed that since most consumers now use online and mobile banking services as an alternative to physical banking following COVID 19, fraudsters are moving swiftly to try and extort money by phoning unsuspecting consumers asking them to change their personal details like the Personal Identification Number (PIN) in order to for instance migrate them to a bank’s new system when in fact not.” He has urged Consumers to take precautionary measures by verifying the authenticity of such suspected online and mobile banking agents with respective commercial banks and ensure that they do not disclose their personal banking information such as names, account, PIN numbers as well as National Registration Card (N.R.C) details to suspicious individuals to avoid being swindled.

    The Commission will work with the Zambia Information and Communication Technologies Authority (ZICTA) and Zambia Police to ensure that perpetrators of such fraudulent conduct are identified and punished. Such fraudulent conduct is prohibited under Section 308 of the Penal Code Chapter 87 of the Laws of Zambia and offenders are liable to imprisonment for 3 years.

    Issued by Rainford Mutabi Public Relations Officer

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    Zambia Suspends Public Gathering Activities During 2020 WCRD Commemoration

    Zambia, together with the rest of the world commemorates the World Consumer Rights Day (WCRD) on 15th March of every year.

    This year’s WCRD is being commemorated under the theme, “The Sustainable Consumer”. The sustainable consumer has been defined as one who improves social and environmental performance as well as meets their needs without compromising those of future generations.

    In order to achieve our objective in fostering education and awareness initiatives, the National Organizing Committee made up of Government Ministries, Sector Regulators, Academia, Civil Society Organisations and Private Sector was set up to plan various activities to build awareness around sustainable consumption and related issues.

    To this effect, the Committee this year has decided to move away from conducting traditional public gathering activities like exhibitions, road shows and match pasts due to Coronavirus concerns.

    However, the Committee has lined up a number of media activities in a bid to effectively communicate and reach out to the masses. These activities include press briefings, radio and TV programmes, documentaries as well as newspaper articles and booklets.

    These activities are meant to build awareness on sustainable consumption to ensure that consumers and businesses are reminded about being sustainable consumers.

    Further, the Committee invites all consumers and businesses to join in this commemoration and ensure that the commemoration of this event is an aid to consumers’ behavioral change on sustainable consumption for the growth and benefit of the Zambian people and its economy at large.

    CCPC Cautions Public on Consumption of Tinned Fish Products.

    The Competition and Consumer Protection Commission (CCPC) has received a public warning from the COMESA Competition Commission (CCC) pursuant to Article 30 (1) (b) of the COMESA Competition Regulations warning the general public against consuming canned pilchards in tomato and chili sauce products from South Africa that are alleged to be unfit for human consumption.

    This concern comes after the National Regulator for Compulsory Specifications (NRCS) in South Africa ordered a national recall of all 400 grams pilchard products which were found to have been compromised during the sauce filling process and could thereby affect consumers.

    Some of the affected brands which the investigation identified include: Deep Catch, Mamas, Ok Housebrand, Prime Ocean, Spar, Sunny, Shoprite Ritebrand, Cape Point, Checkers Housebrand, u brand, Saldanha and West Point all manufactured by West Point Processors in Cape Town, South Africa.

    In view of the foregoing, the Commission would like to urge consumers to exercise caution by ensuring that they look out for the affected pilchard products and avoid consumption for the good of their health and safety.

    To this effect, the Commission in collaboration with the Zambia Compulsory Standards Agency (ZCSA), the Ministry of Health, Public Health Departments of Local Councils and other stakeholders has instituted a countrywide exercise which is aimed at ensuring that all such products with the affected batch numbers that may have penetrated the Zambian market are removed from the shelves.

    The Commission hereby directs all wholesalers, supermarkets, distributors, retailers, importers and traders to remove and surrender to the nearest Public Health office of every Council all affected Pilchard products which have can tops bearing markings starting with ZST29 and ZSC29 respectively.

    As Consumers engage in the holiday shopping this festive season, the Competition and Consumer Protection Commission is urging consumers to be alert and look out for the conducts highlighted. Businesses should also avoid engaging in any unfair trading practices as they are against the law.

    Get In Touch

    Competition & Consumer Protection
    Commission
    4th Floor Main Post Office Building
    P.O Box 34919
    Lusaka

    +260 211 232657/222787

    5678 Toll Free

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